Significantly larger than closest peer, most established with 30 year track record

• Most able to support customers (highest levels of product knowledge, customer support, processing expertise)
• Able to provide customers with a full service and points of differentiation

Demonstrated financial and operating strength, cash generative

• Security for stakeholders, including in the fulfilling of customer orders
• Solid foundations to pursue growth and continue creating value
• Able to provide increasing returns and benefits for all stakeholders

Multiple businesses and nationwide operations, deliveries and collection service

• Most comprehensive offering for customers (both locally and nationally)
• Multiple opportunities to capture revenue across broadest customer base

Large inventory position and long-established supplier relationships

• Greatest product offering, and availability, for customers
• Volume-related financial and other benefits from leveraging of group scale

Significant scope to capture larger share of marketplace

• Opportunity to outperform the market and take share
• Growth projects already demonstrating success and additional revenue

Improvements and additions made to the service propositions for all customer segments

• More convenient ways of doing business, with lower cost to serve
• Positive feedback from both customers and employees

Newly launched curated suite of digital products and applications

• Industry-leading digitalisation (big differentiator in the marketplace)
• Increased opportunity to capture additional revenue through different avenues and customer segments

Increasing digitalisation and modernisation across the group

• Reduces the overall cost to serve
• Customers benefit from more efficient and convenient ways of doing business with Headlam
• Remaining relevant to customers’ changing needs

Focused on improving operating and financial performance

• Improvements to both operating margin and working practices
• Significant cost savings, higher drop-through rate on additional revenue

Increasing investment in the network (estate and systems)

• Improved working environment and customer service
• Supports long-term sustainable growth for the benefit of all stakeholders

High levels of corporate governance demonstrated over many years

• Focus on risk mitigation and long-term sustainability
• Provides high degree of comfort for stakeholders
• Engagement with all key stakeholders, and consideration of interests

Comprehensive strategy, with active focus on its development and delivery

• Opportunities identified alongside risk mitigation
• Provides advantage against peers (stakeholder relationships, recruitment, and winning new business)