Operating for 28 years and employing 2,575 people, Headlam is Europe’s leading floorcoverings distributor providing the distribution channel between suppliers and trade customers of floorcoverings.
Working in partnership with suppliers across the globe manufacturing a diverse range of floorcovering and ancillary products, Headlam provides an unparalleled route to market for their products across the UK and certain Continental European territories. Utilisation of an outsourced distribution channel enables suppliers to focus on their core manufacturing activities, incur reduced costs associated with distribution, and benefit from localised sales, marketing and distribution expertise.
To maximise customer and market penetration, and reflecting the regionalised nature of the marketplace, Headlam comprises 66 individual businesses in the UK and Continental Europe (France, the Netherlands and Switzerland). Each business operates under their own unique trade brand and utilise individual sales teams while being supported by the Company’s centralised and financial resources and distribution network.
Headlam’s extensive customer base spans both the residential and commercial sectors, with residential the predominate sector at 63.7% of revenue in 2019 and independent retailers and flooring contractors being the Company’s two principal customer groups.
Headlam’s customer service proposition is centred on supporting and assisting its customers’ growth, and customers are provided with a market-leading service through:
The Company’s ‘just-in-time’ delivery or collection negates the need for customers to invest in and hold meaningful levels of stock, additionally allowing for smaller premises and any associated rental commitments.
The Company’s business is largely characterised by a high volume of smaller value orders and in 2019 Headlam processed and fulfilled 5.3 million customer orders. This capability is enabled by the Company’s material handling expertise, specialised processing equipment including cutting tables and sortation units, and comprehensive distribution network.
Following years of considerable investment, Headlam’s distribution network currently comprises four national distribution hubs, 19 regional distribution centres and a supporting network of smaller warehouse premises, trade counters, showrooms and specification centres. A new regional distribution centre is due to be operational in 2020 following a £26 million investment.
All data stated for the financial year ended 31 December 2019 or as at 31 December 2019