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Business directory

Who we are

Headlam is Europe’s leading floorcoverings distributor, providing the channel between suppliers and trade customers of floorcoverings.

Headlam is Europe’s leading floorcoverings distributor, providing the channel between suppliers and trade customers of floorcoverings.

Headlam works with suppliers across the globe manufacturing a diverse range of floorcovering products, and provides them with a cost efficient and effective route to market for their products into the highly fragmented customer base. Alongside long-established processing and distribution expertise, suppliers benefit from Headlam’s marketing and customer servicing into the most extensive customer base.

To maximise customer reach, Headlam operates 66 businesses across the UK and Continental Europe (France, and the Netherlands). Each business operates under its own trade brand and utilises individual sales teams while being supported by the Company’s network and centralised resources. The Company’s customer base covers both the residential and commercial sectors, with the residential sector the larger of the two. As detailed to below, the Company’s customer base is diverse and encompasses the two principal customer groups of independent retailers and smaller flooring contractors alongside other groups such as larger retailers, housebuilders, specifiers, and local authorities.

Customers

Headlam is focused on providing customers with a market-leading service through:

  • the broadest product offering;
  • unrivalled product knowledge and tailored solutions;
  • sales team and marketing support;
  • e-commerce support;
  • ‘just-in-time’ nationwide delivery and collection service; and
  • other support including the provision of credit.

Headlam’s business is characterised by a high volume of smaller value orders delivered to customers next day, with this capability enabled by its extensive distribution network, material handling and processing capabilities, and customer servicing expertise. 

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*Including architects and interior designers who determine the products to be used on a project