‘We are Europe’s largest distributor of floorcoverings, linking together a global supplier base and an extensive customer base. Our scale gives our suppliers the broadest coverage with the greatest customer penetration for their products across the UK and Continental Europe, and our customers an unrivalled range of floorcoverings supported by next day delivery and a high level of customer service. Our business model has created value for reinvestment to continue growing our business and returns for our shareholders.’

Suppliers of floorcoverings

Headlam

Customers of floorcoverings

We apply our sources of competitive advantage…

  • Market leading position
  • Scale, with significant barriers to entry
  • Extensive distribution network
  • Well-known individual businesses
  • Customer service proposition
  • Employees with considerable expertise
  • Long-established relationships
  • Financial strength and centralised resources

…to our chosen market…

  • We distribute floorcoverings from suppliers (manufacturers) in 16 countries to customers (predominately independent retailers and flooring contractors) with a total of 66,960 active accounts
  • We have an extensive and well-invested distribution network with 65 million cubic feet of warehouse capacity and including 60 trade counters
  • We have grown organically and via acquisition, and operate through 61 individual businesses to maximise customer penetration
  • We work in conjunction with suppliers to provide point of sale materials to customers and increase sales of their products
  • We have dedicated individual sales teams and a high level of customer service to support customers

…generating value for our suppliers, customers and…

Suppliers

  • Broadest coverage
  • Greatest customer penetration
  • Point of sale materials
  • Effective route to market
  • Innovation

Customers

  • Unrivalled range of floorcoverings
  • Customer service
  • Point of sale materials
  • Next day delivery
  • Innovation

…for our shareholders

  • Outperformance of the growth in the market and increasing market share
  • Increasing revenue and building on market leading position
  • Operating leverage from increasing revenue
  • Implementing strategies to enhance operating performance
  • Ongoing investment in the business, organic growth and bolt-on acquisitions
  • Financial strength
  • Progressive ordinary dividend policy
  • Special dividend policy to return surplus cash to shareholders

REINVESTMENT (ORGANIC AND ACQUISITIONS)